This post is just a follow up with images, taken after pulling the Cat5E wire from the basement to my attic and back down to my bedroom.
The image quality is not the best as the digital camera seems to live in my wife’s purse, so iPhone snapshots will have to do for now.
I have seen it time and time again. A small business with multiple phone lines, wants to save money by switching over to VoIP.The business owner, usually not knowing anything about the technology other than it can save them money on phone bills, typically hires an outside consultant to come in and revamp their inner office workings.
Equipment is ordered the system is built and installed, and everything seems like it is working.
Then the problems creep up… Call quality issues, from echo, to voice stutter, to the complete inability to make a call to specific phone numbers or making calls at all, render the newly installed system virtually unusable in a functioning day to day business.
The Tour’s trackball seemed a bit too recessedand while we’re not ready to connect the dots just yet, this does seem rather convenient. Some research investment dude is reporting that the phone requires frequent trackball cleanings — which users aren’t taking to heart, assuming they know it needs to be done in the first place — and a lack of maintenance quickly leads to stuck trackballs. From there, it doesn’t take a wild imagination to believe that the phone is quickly sent back to the Sprint or Verizon shop from whence it came, and therein lies the problem: rumor has it that Sprint’s seeing fully 50 percent of Tours brought back, and they’re estimating that quality control measures totaling a 2 to 3 percent boost in production costs would bring that stat way down.
A trackball that’s too recessed seems like more of a design issue than a “quality control” one to me, but who knows — maybe they can get it fixed without rearchitecting the whole phone. For what it’s worth, here is an official statement from Sprint: Read the rest of this entry »