I have seen it time and time again. A small business with multiple phone lines, wants to save money by switching over to VoIP.
The business owner, usually not knowing anything about the technology other than it can save them money on phone bills, typically hires an outside consultant to come in and revamp their inner office workings.
Equipment is ordered the system is built and installed, and everything seems like it is working.
Then the problems creep up… Call quality issues, from echo, to voice stutter, to the complete inability to make a call to specific phone numbers or making calls at all, render the newly installed system virtually unusable in a functioning day to day business.
