Posts Tagged control

Windows 7 Troubleshooting, part 1

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In part one of this (hopefully) two part series, we’ll examine the Troubleshooting control panel in Windows 7, specifically its program compatibility wizard. Don’t want to use Windows XP mode? Maybe this tool will help.

Troubleshooting in Windows has always been a mixed bag. The operating system’s error messages typically range from unhelpfully ambiguous (Windows cannot eject this drive, one or more applications may be using it) to downright cryptic (my personal favorite is the Windows 9x-era “Your computer has performed an illegal operation”). In the vast majority of cases, users are stuck with puzzling out the problem on their own.

Microsoft has taken a step toward changing that with the new Troubleshooting applet in the Control Panel. Let’s see how useful this addition to Windows really is.

You’ll find the Troubleshooting panel in the Control Panel, or by typing “troubleshooting” into the Search bar in the Start menu. The first time you launch it, the applet may ask you if you’d like to keep it up to date using the Internet – I see no reason not to, and so this guide assumes that you’re keeping the Troubleshooting panel updated.

Troubleshooting panelTroubleshooting panel
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Blackberry Tour = Recall waiting to happen?

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blackberry-tour-1The Tour’s trackball seemed a bit too recessed

and while we’re not ready to connect the dots just yet, this does seem rather convenient. Some research investment dude is reporting that the phone requires frequent trackball cleanings — which users aren’t taking to heart, assuming they know it needs to be done in the first place — and a lack of maintenance quickly leads to stuck trackballs. From there, it doesn’t take a wild imagination to believe that the phone is quickly sent back to the Sprint or Verizon shop from whence it came, and therein lies the problem: rumor has it that Sprint’s seeing fully 50 percent of Tours brought back, and they’re estimating that quality control measures totaling a 2 to 3 percent boost in production costs would bring that stat way down.

A trackball that’s too recessed seems like more of a design issue than a “quality control” one to me, but who knows — maybe they can get it fixed without rearchitecting the whole phone. For what it’s worth, here is an official statement from Sprint: Read the rest of this entry »

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