I get a call today from one of my clients to let me know that they have not gotten any faxes emailed to them as PDF files from GFI Faxmaker for over a day.

Figuring this was one of those run of the mill “issues”, I had them reboot their server and assumed all would be right with the world.
I was wrong.

The GFI Faxmaker monitor tool is pretty useless, I was getting errors listed about being unable to deliver mail because of a moved folder. No mention as to what that folder was though left me with only one real option, GFI’s own support forum.

I type in my search terms relating to the error I am dealing with a behold a wast number of other people experiencing the same thing.  Great, I started reading posts, and came to the realization that plenty of people report the issue, but no one has a solution.

Well I started digging deeper, and browsed in to the GFI Faxmaker directory inside of the Program Files(x86) directory on their Windows Small Business Server 2008.  I find the smtp log and see that exchange is throwing a unable to relay error.

Ok no problem I thought, new hub transport connector in Exchange 2007 management console should sort this out.  It did not.  WTF?

As I was running out of patience with this problem as it had been working without fail for over 5 months since it was first installed.

I decided I would do something insane, I uninstalled Faxmaker 14, and without doing anything else, not even a reboot, I re-installed it.

Boom problem solved!  Why? I have no idea, but no one in GFI land seems to be able to resolve the issue at all, so I guess my fix is as good as any. The best part is, even though i removed Faxmaker, upon re-install it retained all of the settings.

Now to be fair, I suppose the issues could be Exchange 2007, as the GFI install does configure send & receive connectors for Exchange automagically.

End of technorambling.

© 2009, Technoramblings of the digitally insane. All rights reserved.